We want every shopping experience at LunaRest Apparel LLC to be pleasant and easy. If you are not satisfied with your purchase of pajamas, you can apply for a return according to the following policy.
- Scope of Returns
You can apply for a return in the following situations:
Size doesn’t fit or you’re not satisfied with the style.
Product has quality issues or is damaged during shipping.
Personal reasons (e.g., dislike, change of mind, etc.)
- Opened/Tried Items are Also Accepted for Returns
We understand that pajamas are worn close to the skin, therefore:
Opened or tried-on items are also eligible for returns.
Items must be in basically intact condition, without obvious stains, odors, or damage caused by the customer.
We recommend keeping the original packaging and tags (if still present).
- Return Time Limit
Please submit your return request within 30 days of receiving the product. Requests submitted after this period may not be processed.
- Return Process
Contact customer service to submit a return request.
Obtain return confirmation and return address.
Send the product back as instructed.
The warehouse will process the refund or exchange after confirming receipt.
- Return Address
Address: 5074 Lakeview Ave, Yorba Linda, CA 92886
Phone: +1 626 550 2687
Email: sarah@lunarestapparel.com
- Refund Policy
Refunds will be arranged after the warehouse confirms receipt.
Refunds will be returned to the original payment account, which usually takes 3-7 business days to arrive.
Full refunds (including shipping costs) will be provided for quality issues or incorrect items. - Notes
Unauthorized returned packages may not be processed.
Severely used or damaged items may not be eligible for a refund.
Please pack returned items properly to avoid damage during transit.
LunaRest Apparel LLC: Making returns easy and shopping worry-free.